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by Ask Fujitsu
Mon Sep 21, 2020 17:11
Forum: Accessories
Topic: fujitsu fi-7160 stopped working
Replies: 1
Views: 31

Re: fujitsu fi-7160 stopped working

Hello! We kindly advise you to contact our subsidiary company responsible for our scanners: :arrow: https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/contacts/ :arrow: https://www.fujitsu.com/uk/support/products/computing/peripheral/scanners/contacts/hotline.html Regards!
by Ask Fujitsu
Mon Sep 21, 2020 11:52
Forum: ESPRIMO
Topic: Q910 Biosupdate from R1.3.0
Replies: 1
Views: 205

Re: Q910 Biosupdate from R1.3.0

The BIOS version can be found within the following links: D3183-A1x - Admin package - Compressed Flash Files: https://support.ts.fujitsu.com/IndexDownload.asp?SoftwareGuid=A60BB96C-CAC2-4641-A6D7-FB821D0F54E3 D3183-A1x - Flash BIOS Update - Desk Flash Instant: https://support.ts.fujitsu.com/IndexDow...
by Ask Fujitsu
Fri Sep 18, 2020 15:09
Forum: LIFEBOOK
Topic: Missing TFTP-folder in BIOS-Adminpack
Replies: 1
Views: 192

Re: Missing TFTP-folder in BIOS-Adminpack

Hello and thank you for contact. :D Unfortunately, but UPC files for TFTP update, like PRIMERGY bios updates, are not available for LIFEBOOK series. We suggest to download and use LIFEBOOK E558/E548 - Flash BIOS Update - Desk Flash Instant 1.17 (20/11/2019) https://support.ts.fujitsu.com/IndexDownlo...
by Ask Fujitsu
Tue Sep 15, 2020 9:48
Forum: LIFEBOOK
Topic: Keyboard gone wrong.
Replies: 3
Views: 150

Re: Keyboard gone wrong.

by Ask Fujitsu
Wed Sep 09, 2020 11:09
Forum: LIFEBOOK
Topic: Laptop Keyboard "m" causes hardware crash
Replies: 5
Views: 733

Re: Laptop Keyboard "m" causes hardware crash

Hello Ralph,

After receiving the documents, unfortunately we were informed that the device is out of warranty, and also Lifebook A556 has reached End Of Service Life on 31.03.2020. Therefore access to spare parts is limited.

Described symptomps indicate to faulty keyboard.

BR
by Ask Fujitsu
Tue Sep 08, 2020 11:42
Forum: LIFEBOOK
Topic: Laptop Keyboard "m" causes hardware crash
Replies: 5
Views: 733

Re: Laptop Keyboard "m" causes hardware crash

We were infordmed that the Serial number of the device is still missing.

Please create a Systemscan report file (HTM format) for the system and attach it to the PID.

waiting for that action.
BR. :)
by Ask Fujitsu
Tue Sep 08, 2020 10:47
Forum: LIFEBOOK
Topic: Keyboard gone wrong.
Replies: 3
Views: 150

Re: Keyboard gone wrong.

Hi ella :) Thank you for contacting us about this.

Did you check Windows10´s Region & Language settings?
perhaps it could be not in accordance to your region and
default language.

Please let us know as we wait on your reply.
BR :D
by Ask Fujitsu
Tue Sep 01, 2020 13:31
Forum: STYLISTIC Tablet PC
Topic: Stylistic Q555 aka Arrow Tab Q555/K64
Replies: 1
Views: 287

Re: Stylistic Q555 aka Arrow Tab Q555/K64

Hello! :D First we would recommend to download our application ´Systemscan´ via the following link and execute the EXE file included in the ZIP file on an affected system: http://docs.ts.fujitsu.com/dl.aspx?id=7fcf3008-ee4c-4fcd-a385-2f170745cbe9 Then, please create a SystemScan report file (HTM for...
by Ask Fujitsu
Tue Aug 25, 2020 12:02
Forum: LIFEBOOK
Topic: Laptop Keyboard "m" causes hardware crash
Replies: 5
Views: 733

Re: Laptop Keyboard "m" causes hardware crash

Please provide serial number of the affected device and SysteScan report for further investigation:

https://support.ts.fujitsu.com/indexdow ... F4DA5645CB

BR :wink:
by Ask Fujitsu
Tue Aug 25, 2020 8:49
Forum: CELSIUS Workstations
Topic: Celsius W420 BIOS admin password reset
Replies: 3
Views: 1396

Re: Celsius W420 BIOS admin password reset

Here are the documents! Let us know if you can see and have access to them. Please fill them in :)
by Ask Fujitsu
Mon Aug 24, 2020 9:39
Forum: ESPRIMO
Topic: max. TDP - D757 / E90 +
Replies: 2
Views: 943

Re: max. TDP - D757 / E90 +

Hello :D

This information can be found within the system's datasheet, which can be found in the following link:
https://sp.ts.fujitsu.com/dmsp/Publicat ... 57-E90.pdf

Thank you!
by Ask Fujitsu
Fri Aug 14, 2020 8:57
Forum: LIFEBOOK
Topic: Bug when installing Fujitsu Function Manager
Replies: 3
Views: 346

Re: Bug when installing Fujitsu Function Manager

The systemscan can be provided via dropbox, google drive link etc.
by Ask Fujitsu
Fri Aug 14, 2020 8:56
Forum: LIFEBOOK
Topic: AH532 does not boot into any OS
Replies: 7
Views: 420

Re: AH532 does not boot into any OS

In this case if all the BIOS settings are adjusted correctly, mainboard should be replaced. Lifebook AH532 has reached EOL (End of Life / End of Support). Therefore, we cannot offer customer any new spare parts from our side. :?
by Ask Fujitsu
Thu Aug 13, 2020 9:05
Forum: LIFEBOOK
Topic: AH532 does not boot into any OS
Replies: 7
Views: 420

Re: AH532 does not boot into any OS

Please do the following: 1. Try removing all peripherals, for example, external hard drives, keyboards, and mouse. Then, try rebooting your computer to have a check. 2. Shut down the system and unplug all peripherals, all the cords and remove the battery. Then, press the power button for a minute to...
by Ask Fujitsu
Thu Aug 13, 2020 8:47
Forum: ESPRIMO
Topic: Very noisy PC.
Replies: 1
Views: 271

Re: Very noisy PC.

Hello!

For further investigation please provide SystemScan report of the affected device.

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